Question 1

Is Flex just another golf subscription box?

Accepted Answer

No. Lower tiers are built around the golf essentials you actually use. At $1,000 and up, Flex becomes much more personal: a curator shops for you, sources harder-to-find gear and can arrange custom and made-to-order pieces. The more you Flex, the more we can do for you.

Question 2

What comes in a box?

Accepted Answer

A curated mix of golf technology, accessories, apparel and course essentials, weighted toward the categories you tell us you care about. The tier you choose sets the value and the ambition of the curation, not a fixed shopping list. We do not promise a set number of items. Some months a box is one exceptional piece; other months it is several well-chosen ones.

Question 3

Are specific products guaranteed?

Accepted Answer

No, unless an item is explicitly marked as guaranteed on the drop page. Everything else shown on this site is an example of past or typical curation. Marking an item guaranteed is a deliberate decision we make once stock is secured, and it is labeled clearly wherever it appears.

Question 4

How does personalization work?

Accepted Answer

Your player profile records what you want shopped for (a little of everything, a mix, or exactly what you choose) plus handedness, height, how much golf you play, which size chart to order from, apparel, shoe and glove sizes, fit preference, the categories you want and the ones you would rather skip, any reference photographs you upload, and any notes for the curator. Curators treat those answers as the rule set for every box. Your answers set the rules; the curator makes the final call.

Question 5

When do boxes ship?

Accepted Answer

Boxes ship on the 15th of the month. With 6 or more days' notice, your order automatically joins the next drop; with less, you can choose to wait for the following month or ask to have your first box included in the upcoming one instead. Your account always shows your next shipment date and the deadline to change it.

Question 6

How does prepaying for a year work?

Accepted Answer

You pay for a full year of deliveries in one charge and receive 15% off the total. On a monthly cadence that is 12 boxes; on a quarterly cadence it is 4. The amount charged today is always shown as the total price: we never present the smaller per-month figure as the price. The membership renews once a year. We email you 30 days before that renewal charge with the exact amount and date, so you always have time to cancel first if you want to.

Question 7

Can I skip a box?

Accepted Answer

Yes. Skip any single delivery from your account up to 6 days before it ships. The skipped delivery moves to the end of your schedule rather than being lost.

Question 8

How do I cancel?

Accepted Answer

Two clicks in your account: Membership, then Cancel membership. No phone call, no email, no retention script. Cancellation takes effect at the end of the period you have already paid for, and you keep every delivery that period covers.

Question 9

How do gifts work?

Accepted Answer

Gifting isn't a separate purchase: choose any tier and cadence in your cart, then ship it to someone else instead of yourself. Add a reveal date if you want it to be a surprise: nothing, not the box or the fit-quiz invite, reaches them before that date. You also choose who fills in their fit-quiz sizing: do it yourself, send them the quiz to fill in on their own, or skip it and ship on general sizing.

Question 10

What happens at $1,000 and above?

Accepted Answer

That's where Flex becomes much more personal. Your curator starts actively shopping for you, looking for new technology, limited releases, custom pieces and things that fit your taste and game.

Question 11

How do you handle a $3,000 or $10,000 Flex?

Accepted Answer

The same way you would want: carefully, and in conversation. High-value boxes are assigned to a named curator, and anything fit-dependent or custom is confirmed with you before it is built or shipped. You can check out online in the normal way. Reaching out to a concierge is optional and is never a requirement for buying.

Questions, answered plainly.

Boxes & curation

Personalization

Shipping

Billing & renewals

Managing your membership

Gifts

Higher Flex tiers

Questions, answered plainly.

Boxes & curation

Is Flex just another golf subscription box?

What comes in a box?

Are specific products guaranteed?

Personalization

How does personalization work?

Can I tell you what I already have?

Can I keep certain things stocked?

Do I have to complete the quiz before I buy?

Shipping

When do boxes ship?

Can I get faster shipping?

Do you ship internationally?

What if my package arrives damaged?

Can I return a box?

What if something does not fit?

Billing & renewals

How does prepaying for a year work?

When am I charged again?

Is sales tax included?

What if the price drops after I order?

Managing your membership

Can I skip a box?

Can I pause my membership?

How do I cancel?

Can I change tier or delivery frequency?

Gifts

How do gifts work?

Does a gift renew automatically?

Higher Flex tiers

What happens at $1,000 and above?

How do you handle a $3,000 or $10,000 Flex?

What counts as fit-dependent equipment?