Question 1

Is Flex just another golf subscription box?

Accepted Answer

No. Lower tiers are built around the golf essentials you actually use. At $1,000 and up, Flex becomes much more personal — a concierge shops for you, sources harder-to-find gear and can arrange custom and made-to-order pieces. The more you Flex, the more we can do for you.

Question 2

What comes in a box?

Accepted Answer

A curated mix of golf technology, accessories, apparel and course essentials, weighted toward the categories you tell us you care about. The tier you choose sets the value and the ambition of the curation, not a fixed shopping list. We do not promise a set number of items. Some months a box is one exceptional piece; other months it is several well-chosen ones.

Question 3

Are specific products guaranteed?

Accepted Answer

No, unless an item is explicitly marked as guaranteed on the drop page. Everything else shown on this site is an example of past or typical curation. Marking an item guaranteed is a deliberate editorial decision we make when stock is secured, and it is labelled clearly wherever it appears.

Question 4

How does personalization work?

Accepted Answer

Your player profile records handedness, height, which size chart to order from, apparel, shoe and glove sizes, how much golf you play, the categories you want and the ones you would rather skip, any reference photographs you upload, and any notes for the curator. Curators use those answers as rules when building your box — for example, a left-handed player never receives right-handed equipment, and an item in a category you excluded is never selected. Your answers give our curators the rules. They make the final call.

Question 5

When do boxes ship?

Accepted Answer

Boxes ship on the 15th of the month. To join a given drop, order at least 7 days beforehand; later orders join the following drop. Your account always shows your next shipment date and the deadline to change it.

Question 6

How does prepaying for a year work?

Accepted Answer

You pay for a full year of deliveries in one charge and receive 15% off the total. On a monthly cadence that is 12 boxes; on a quarterly cadence it is 4. The amount charged today is always shown as the headline price — we never present the smaller per-month figure as the price. The membership renews once a year.

Question 7

Can I skip a box?

Accepted Answer

Yes. Skip any single delivery from your account up to 7 days before it ships. On a prepaid plan the skipped delivery moves to the end of your term rather than being lost.

Question 8

How do I cancel?

Accepted Answer

Two clicks in your account: Subscription, then Cancel. No phone call, no email, no retention script. Cancellation takes effect at the end of the period you have already paid for, and you keep every delivery that period covers.

Question 9

How do gift subscriptions work?

Accepted Answer

Choose a tier and a term, add the recipient's name and email, write a note, and pick the date the reveal email should arrive. Nothing reaches them before that date. The recipient completes their own player profile and shipping address, so you do not need their sizes. You can also print a confirmation to hand over in person.

Question 10

What happens at $1,000 and above?

Accepted Answer

That's where Flex becomes much more personal. Your curator starts actively shopping for you, looking for new technology, limited releases, custom pieces and things that fit your taste and game.

Question 11

How do you handle a $3,000 or $10,000 Flex?

Accepted Answer

The same way you would want: carefully, and in conversation. High-value boxes are assigned to a named curator, and anything fit-dependent or custom is confirmed with you before it is built or shipped. You can check out online in the normal way. Talking to a concierge is optional and is never a requirement for buying.

Questions, answered plainly.

Boxes & curation

Personalization

Shipping

Billing & renewals

Managing your membership

Gifts

Higher Flex tiers

Questions, answered plainly.

Boxes & curation

Is Flex just another golf subscription box?

What comes in a box?

Are specific products guaranteed?

Personalization

How does personalization work?

Can I tell you what I already have?

Can I keep certain things stocked?

Do I have to complete the quiz before I buy?

Shipping

When do boxes ship?

Do you ship internationally?

What if my package arrives damaged?

Can I return a box?

What if something does not fit?

Billing & renewals

How does prepaying for a year work?

When am I charged again?

Is sales tax included?

Managing your membership

Can I skip a box?

Can I pause my membership?

How do I cancel?

Can I change tier or delivery frequency?

Gifts

How do gift subscriptions work?

Does a gift renew automatically?

Higher Flex tiers

What happens at $1,000 and above?

How do you handle a $3,000 or $10,000 Flex?

What counts as fit-dependent equipment?